Answered By: Naomi Cohen
Last Updated: Feb 12, 2021     Views: 177

This error message is displayed when a user downloads large files or an excessive number of journal articles over a short time period. The SJU proxy server is set up to temporarily suspend a user's account when certain limits are reached. Our license agreement with vendors requires these measures to prevent excessive downloading through unauthorized use.

If you receive the suspension message it means you have exceeded the limit of downloading 100MB in 15 minutes.  Your access will be automatically restored after 120 minutes.